Is StubHub Legit, Safe, and Reliable? (May 2024)

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We indicated in our introduction to StubHub that it is a platform where people may resell their tickets. This indicates that you are not dealing with StubHub directly when purchasing or selling tickets; rather, you are dealing with other StubHub users, who are essentially just random people you find on the Internet.

We are aware that this may unnerve prospective consumers (and we don’t blame you for feeling this way), so in an effort to allay your concerns, we are going to provide you with some background information regarding StubHub’s security measures.

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Is StubHub legit?

There is no doubt that StubHub is a legitimate business. It is owned by eBay, which is one of the most successful online retailers in the United States (if not the world). Additionally, it has sponsorships with over one hundred organisations all over the world. These organisations include a large number of sports teams and leagues in addition to certain technological businesses (such as Apple, Spotify, and Uber).

Since it has been shown that StubHub is a legitimate business, the issue you should be asking is whether or not the vendors on StubHub are also genuine. We will make every effort to respond to your question that has been posted here.

Is StubHub reliable?

In general, StubHub is a somewhat dependable service; nevertheless, the dependability of your tickets is contingent on how they are delivered. If you are able to download your tickets directly from StubHub, then you may trust that the site is quite dependable.

It is rather less trustworthy if you need to get in touch with them by email. If you have to have your tickets delivered to you, then there is a possibility that you won’t be able to attend the event. In the following paragraph, you will find a solution that we recommend using to circumvent this issue.

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Is StubHub safe?

Because you don’t have to meet the seller in person, trading tickets on StubHub is often safer than doing so on classified websites (like Craigslist). Ticket delays, invalid event entry, or gross misrepresentation are all covered by the FanProtect guarantee.

StubHub, on the other hand, cannot shield you from “buyer’s remorse,” in which you buy tickets for an event and afterwards decide that you can’t (or don’t want to) attend.

Although StubHub can help you if an event is cancelled or rescheduled, it can’t help you when new circumstances make it impossible for you to attend (e.g. date, time, or venue).

Finally, StubHub cannot shield you from paying a seller significantly more than a ticket is worth; you must either accept the price or not.

It is possible to resell your tickets on StubHub as long as there is enough time between now and when they are needed.

Top 3 tips for buying tickets safely on StubHub

1. Research prices before you buy

Ticket prices cannot be negotiated on StubHub; however, you can look around to see whether a ticket price is reasonable before purchasing it. Find out if there are still comparable tickets available at the venue’s online box office (if they have one), and if so, how much they’re selling for. Check out or to see if they have any comparable tickets to the one you’re interested in purchasing from StubHub.

Check to StubHub to see if there are any alternative dates or venues available for the same event, and see if you can get a better deal by comparing ticket prices. It’s easier to tell if you’re getting your money’s worth out of a ticket if you gather as much information as possible ahead of time.

2. If possible, look for tickets that can be instantly downloaded

Look for tickets with the “Instant Download” icon while you’re looking for seats for an event. The tickets you purchased will be available practically soon once you save and print them off. You don’t have to wait for them to arrive via email or courier service, which is far faster and more reliable. It’s likely that the seller doesn’t even have the tickets yet in these situations.

We’ll go through how to filter available tickets for an event so that only those that can be downloaded immediately are displayed in our How to Buy Tickets on StubHub lesson.

3. If you have a problem with your tickets, contact StubHub customer service

In rare cases, your tickets may not arrive in time for the event indicated, they may not provide you access into the event listed, or they may have information that differ greatly from what was advertised on StubHub. Sadly, this can happen.

Refunds, on-site credit, or replacement tickets may be available if any of these things occur (or if an event is cancelled and not rescheduled), so contact StubHub customer support. More information can be found in our StubHub Return Policy article.